Job title: Customer Development Representative

Company: Mars

Job description: A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Role Summary:

  • The CDR will be responsible for the following areas, and will work across all MARS categories (Chocolate, Pet, Food, Ice Cream, Cakes, Biscuits and Be Kind):
  • Distribution of Mars portfolio across stores as per the guidelines
  • Execution of contracted displays in the store as per the Perfect Store requirements
  • Execution of activation plans provided, and ensuring perfect compliance with the plans
  • Enabling the delivery of the sales targets associated to the plans
  • Delivering freshness (expiries) targets
  • Payments collections and reconciliations with finance
  • Visiting their appointed stores and delivering the following tasks:
  • Taking manual orders
  • Checking stock levels and managing Out of Stock’s
  • Following up on payment collections
  • Activating bar codes at a store level
  • Following up on deliveries
  • Owning the relationship between MARS and key personnel in store
  • Ensuring implementation of planograms
  • Managing the planning, delivery and execution of events & stock management
  • Managing the follow up and execution of LPO’s with the customer services team
  • Supporting their field sales manager with ad hoc work as required (the level of work in each area will vary by store, and line manager will provide clarity on going on what is required on this area)
  • Identifying further opportunities in store on top of the store aligned business plans, and working with their field sales manager to deliver these to drive incremental results
  • Creating a feedback/reporting loop with the Field Sales Manager to ensure proper communication cycle

Role Description:

First & foremost, the CDR will be responsible for delivering world class in store execution of MARS brands in their stores – delivering perfect compliance across key location in the store – shelf, check out and off-shelf display. This will require them to ensure the merchandising team for their store territory are enabled to deliver their KPI’s, and energised to do so, and handling any issues as required in order to deliver the sales targets.

In addition, the CDR will be personally responsible for delivering their own tasks, as listed above, in order to deliver the sales plan. The CDR will be supported by their line manager to ensure they are enabled to deliver these tasks.

In summary – the CDR will ultimately be responsible for the in store execution of the business plan – so will be expected to show leadership, pro-activity and initiatives in overcoming any challenges they face in store on the execution of the above priorities.

  • You should expect to spend 95% of time in the field, vs. 5% in the office

Key Measures:

  • Enabling & ensuring the delivery of the merchandiser KPI’s, measured by the field sales manager
  • Perfect store auditing
  • Delivery of the sales target associated to the plans, measured vs. the gross sales target by Field Sales Manager
  • Deliver of freshness targets & zero returns, measured by NQC & freshness by the Field Sales Manager in store
  • Flexibility/agility and the willingness and ability to flow to additional work as required
  • Deliver of incremental wins in store on top of the business plans provided, as measured by the Field Sales Manager

Background / Experience:

  • Previous experience of retail/customer environment is required for this role
  • Previous work experience in the same or similar environment also preferred

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Expected salary:

Location: Dubai

Job date: Thu, 29 Apr 2021 05:49:00 GMT

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