Job title: Customer Service Executive – L’Occitane

Company: Chalhoub Group

Job description: Description

Customer Service Executive – L’Occitane


Who we are

We are a leading luxury retailer in the Middle East, with more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of our organisation’s growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.

What you’ll be doing

Our customer service executive is responsible for managing Purchase and Sales Orders and maintaining prices in the system. In addition, our Supply Coordinator is responsible for flagging all stock and barcode discrepancies and managing remedial actions.

Purchase Orders and Transfers:

Process all purchase orders in transactional CORE system

Create correct system transfers to this movement (warehouse to store, intra-stores, intercountry,

return to vendor, temporarily stock loan)

Follow-up with suppliers and update system on back-orders

Maintain up-to-date order log at all time

Support brand demands ensuring immediate actions and remedies to merchandise movement


Initiate basic re-orders if required to maintain coverage

Sales Order Processing:

Receive sales orders and register on control listing

Ensure all customer shipping requirements are completed

Issue relevant documentation and follow-up with clients for the shipping of goods

Generate invoice after completion of sales order

Prepare credit note and other documents as and when required

Coordinate between staff from warehouse, office and sales for any clarification for accurate sales order processing

Perform data entries of required information to produce KPI’s and monthly reporting figures

Pricing Management and Promotions:

Ensure that maintenance of prices (price markdowns, promotions in stores) is performed correctly and on time in the system

Escalate issues in price maintenance (e.g. promotions)

Follow and ensure timely update of lists/SKU in the system for promotions, special marketing events and discount period

Ensure replenishment requests are timely uploaded while ensuring correct stock request in system

during peak period to maximize sales

Coordination with Stores for barcode and sticker discrepancies

Drop Shipment:

Raise purchase orders for shipments from supplier directly to the customer

Inbound stock variance

Identify reasons for discrepancies in invoice matching in system (price or quantity), escalate to RDBS

Manager to take a decision on resolution if needed and introduce new invoices in system for resolution of discrepancies

Raise replacement purchase orders or debit / credit notes in the system as per the instructions from RDBS Manager

Resolve defects at the warehouse side by analyzing the available data and using internal tools, proposing corrective actions to prevent future similar problems that might appear at the supply chain level, Stock Readiness

Coordinate with store operations for all transaction clean-up/closure in system as a pre-requisite of store control team

What you’ll need to succeed

University Degree in Business Administration or any related quantitative fields

A minimum of 2 years of relevant experience

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working as well as exclusive employee discounts.

Expected salary:

Location: Dubai

Job date: Thu, 25 Mar 2021 02:23:58 GMT

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