Job title: HR (People) and Benefit Administration Coordinator
Job description: Summary
Posted: Dec 18, 2020
Weekly Hours: 29
Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have imagined – and now can’t imagine living without! If you’re excited by the idea of making a real impact, a career with Apple might be your dream job… Just be prepared to dream big! We support and promote career development throughout the organisation, offering a long and exciting career with many opportunities to enable you to perfect your existing skills – and acquire new ones. The successful candidate will become a member of the wider Finance team at Apple. With over 300 employees from a multitude of backgrounds, the Finance department in Cork supports all functions of Apple in EMEA, including Sales Fulfilment, Logistics, Manufacturing, Operations, Apple Music and Apple Retail as well as being part of the Global Business Solutions (GBS) function. Apple’s business is constantly changing and growing to meet market demands. This is a key role in a dynamic environment with the potential for the role to develop further with additional responsibilities in line with business requirements. This role will support the Compensation and Benefits Services team within EMEA.
Key Qualifications Key Qualifications
- Excellent customer service skills are essential;
- Outstanding interpersonal and communication skills;
- Proven ability to work in high volume environment, meet tight deadlines and quickly adjust to changes;
- Good organisation skills, ability to manage time and priorities effectively and efficiently;
- Skills in data analysis, manipulation and reporting are essential;
- Proven ability to respond to employee queries within the agreed SLA, providing a positive interaction for Apple employees. Maintain excellent customer satisfaction scores.
- A high level of independence; as demonstrated through clear problem solving skills, effective process evaluation, strong team building, and delivery of high quality work;
- Ability to quickly develop strong working relationships with business partners;
Employee experience is at the forefront of what we do in Compensation Services. The HR and Benefit Administration role will serve as a key point of contact for compensation services activities for EMEA. The successful candidate needs to be a person of high integrity and sound judgment, who can work independently with the ability to timely address, escalate and articulate all items related to HR Support, Payroll and Benefits Administration. * Ensure employee queries are responded to in a timely manner, within our SLA. Responses should be clear and accurate. Foster the importance of an excellent employee experience is the HR and Benefit Administration’s number one priority; * Be responsable for the day to day operational tasks as directed by the Compensation Service Manager. Co-ordinate HR and Benefits Administration tasks for Middle East and Africa region. Ensure all tasks are completed in a timely & accurate manner; * Work with the business leaders locally and the Candidate Care team to support the accurate creation of contracts for all employees in region. Implementing and maintaining controls over all documentation and processes. Ensure all desktop procedures & process notes are updated and maintained for any process or legislative changes; * Analyse complex business challenges, identify potential solutions and related impacts, and recommend comprehensive, cross functional solutions; * Focus on increased efficiencies and scalability through process improvements and automation. Drive process improvements and standardisations across the Compensation Services function; * Work closely with Benefits Vendors, Store Managers, People Support, Compliance, Systems teams and any other relevant business partner to ensure all issues are addressed and resolutions put in place in a timely manner; * Ensure all of the appropriate returns are filed with local government bodies accurately and by the prescribed deadlines; * Act as an escalation point employees queries on benefit legislation, implementation & administrative processes; Conduct regular employee training on HR and Benefits Administration programs and systems where required; * Deputise as back up support for other team members for the Middle East and Africa as support is needed.
Education & Experience Education & Experience
Relevant Business Degree/MA or relevant experience.
Job date: Sun, 20 Dec 2020 00:27:53 GMT
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