Job title: Marketing Manager

Company: Alshaya

Job description: Job Description

Job Title Marketing Manager


Job no: 3132811
Country: Dubai
Dubai Head Office Boots Boots has been catering for healthcare and beauty needs for over 160 years. With a mission to help customers’ look and feel better than they ever thought possible, Boots pharmacies have earned a reputation for providing customers with excellent, trustworthy, healthcare advice through the team of highly qualified, professional pharmacists. In addition to this, the store staff provide a friendly and helpful service to customers looking for expert skincare advice, the latest cosmetics, essentials for babies and children and even indulgent hair care treats.

The Customer Relationship & Loyalty Manager role requires a self-starter with the drive and skillset to advance our CRM and Loyalty programs at pace. This is a key strategic role within the business, playing a crucial part in our transition towards omnichannel customer experience. The role presents a unique opportunity to have a significant impact on a business that is already thriving, with the scope to develop a team and roadmap to improve the customer experience in line with our business objectives. We are looking for someone who has an in-depth knowledge of personalized marketing and CRM, loyalty programs, and drivers for customer engagement, ideally within an omnichannel environment. The successful candidate will have a proven track record of leading cross-functional teams and influencing internal and external senior stakeholders. You are a capable leader with strong interpersonal skills and the ability to lead both peers and your team, nurturing, and developing direct reports. You demonstrate a clear understanding of complex business needs, employing an analytical, problem-solving approach with the ability to make data-led decisions with speed to deliver results. You thrive in a fast-paced environment and enjoy driving and leading change. Experience: Ideal Candidate with 2-5 years of experience in a CRM and Loyalty role ideally in a Franchisee /Retail environment.

  • Experience in implementing and maintaining a high-performing loyalty and/or CRM program.
  • Experience in extracting, analyzing, and interpreting customer data to make informed decisions.
  • Ability to manage outsourced third parties and internal support teams.
  • Proven ability to manage and prioritize requests working to tight timescales, whilst maintaining quality.

Strong leadership skills and managing high-performance teams. About Us: Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to authentically deliver great customer service and brand experiences.

Fresh, modern and relevant, Alshaya’s constantly evolving portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, through to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be. Brands such as Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn and KidZania. Advertised: 24 Sep 2020 Arabian Standard Time
Application close: 25 Oct 2020 Arabian Standard Time

Expected salary:

Location: Dubai

Job date: Wed, 03 Mar 2021 04:06:51 GMT

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