Job title: Process & Compliance Manager | IKEA | Service Office


Job description: You have strong analytical and logical thinking abilities. You have excellent communication skills and can build effective working relationships. You are curious to challenge existing ways of working and able to develop new knowledge, skills & behaviors. You create an environment where IKEA’s values are a strong and living reality that adopts the diversity of co- workers and visitors. You want to create a better life for many individuals at their homes.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

Live and share the IKEA values every day

Post Graduate or Finance Professional (CA/CPA/CIA) or MBA – Finance / Operations management

3- 5 years’ experience in Process Compliance/Audit, preferably in Retail industry

Working knowledge in SAP/Navision – ERP system (preferred)

Good knowledge of MS Excel, Word and PowerPoint

Strong anaytical skills

Excellent communication and interpersonal skills

Good presentation skills

About the Role

You will assist in ensuring that all operational and financial controls are adequately and uniformly fomalized and implemented for the respective business unit acorss all geographies to mitigate risk of loss, safeguard assets and improve operational efficiency. You will support and coordinare all internal audit requirements. You will review all new processes and training material of new projects from a risk aversion point of view. You will implement and oversee monitoring activities for Loss Prevention. You will review all contractual obligations and secure compliance with Group policies.

Key Specific Accountabilities:

Standard Operating Procedures (SOPs)

Analyze SOP’s and suggest operational guideline changes if necessary

Implement improvements in existing processes to improve operational efficiency

Ensure implementation of SOP’s, related improvements and operational guidelines

Rollout of SOP’s in all new stores

Train store teams on Financial SOP’s

New process mapping

Standardise processes across the region

Identify and highlight areas where SOPs are required to be created by Process Owners for further review


Support in coordinating internal audits in stores including necessary entry and exit meetings

Follow up with stores and Service office on implementation of internal audit points and annual non- implemented audit recommendations

Coordinate Consolidated internal audit communication for the brand


Review of contracts based on Group Procurement Policy

Review of all company contracts for commerciality and risk in coordination with Group Legal, where required

Review of 3rd party suppliers for IWAY compliance along with IWAY compliance team.

Coordinate with Service Office and store teams for Non- Merchandise Procurements.

Secure necessary approvals for all contracts and non- merchandise policy compliance

Maintain a live directory of all approved company contracts

Business Development

Project coordination and meetings

Testing and walkthroughs

Communication with stakeholders


Review of Agreements for Lease and its appendices with Expansion team, Finance and Legal

Coordinate with Landlord on finalising the various agreements

Review of Franchise agreements and Supply Agreements for new stores/locations with Legal and Finance

Loss Prevention

Loss prevention reporting and checks

Enhancement of current SOP’s based on audit findings/ internal frauds/ identified gaps

Store reviews and engage in internal investigations

Finance Support

Analyze Perpetual Inventory Count results across all stores

Support Finance Manager with inventory write offs

New system projects support

Expected salary:

Location: Dubai

Job date: Sat, 09 Jan 2021 01:06:40 GMT

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