Job title: Regional Operations Specialist – FM & HSE | IKEA


Job description: Al- Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

About You

You are ready a for bigger scope of responsibility and are driven to exceed goals. You are you curious to challenge existing ways of working and able to develop new knowledge, skills & behaviors. You enjoy working in a fast- paced and future- oriented environment.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

Live and share the IKEA values every day


5 years of similar experience in similar role in facilities management, ideally from Retail industry

Strong analytical skills

MS Excel and computer Skills – Advanced level

Arabic/English speaker preferred

Strong Planning and Analytical Skills

Effective Communication

Interpersonal Skills

Time management and problem solving skills

Flexible to work on rotational shifts, weekends and/or public holiday

About the Role

You will support the Regional Operations Team in the Service Office and Stores to ensure all Operations Projects and Processes are implemented as per the agreed standards and criteria. You will measure, track and work to improve the business Operations by providing accurate and up to date KPI’s, and to agree on benchmarks and action plans. You will work together with all stake holders to build competency.

Key Specific Accountabilities:

I- Way Audits

Conduct I- Way audits on 3rd party partners to ensure compliance with agreed business standards

Agree a road map with the 3rd party partners to ensure long term compliance

Ensure education of all store teams on the I- Way process

Recycle- Reduce- Reuse

Support the Stores on energy management, recycling, development of the Circular initiative and all sustainability initiatives

Work together with the stores to optimize recycling and reduce waste to the landfill

Support the business in developing tools to monitor, track and measure all sustainability initiatives

SOPs and Audits

Review Operations Functions concerning Standard Operating procedures and Internal Service protocols

Conduct periodic audits for store Security, Health and Safety and Waste Management and support property audits

Recommend action plans based on the outcome of the audit exercise. Share lesson learned to all stores to prevent the same mistakes and share best practices


Develop KPI’s for Operations, Store and Service Office functions

Automate KPI’s for ease of reading and to be able to locate historical data efficiently

Standardise and produce the regional KPI’s for all stores

Compare stores and benchmark each other to improve KPI’s Ensure that best practices are shared between all stores

Consolidate data and reduce duplication whilst improving accuracy of reporting

Monthly compilation of Health and Safety, and Security dashboards

Store Productivity measurements

Agree on action plans with the stores to improve focus areas

Follow up on action plans and highlight underperforming areas whilst understanding why these areas have under performed

Customer Experience

Work with the Service Office and store team to help improve customer experience in all stores by automating, standardizing and ensuring compliance of processes relating to SISAN, H&S, Security and Waste Management

Expected salary:

Location: Dubai

Job date: Mon, 26 Oct 2020 05:35:56 GMT

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