Job title: Regional Retail Manager

Company: Chalhoub Group

Job description: Description

Regional Retail Manager – Michael Kors

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

What we are looking for: Regional Retail Manager – Michael Kors

Our Regional Retail Manager is responsible for implementing the regional retail goals and objectives, budgets and commercial targets in alignment with the Brand(s)’ strategic direction for the short and long term.

In addition, our Regional Retail Manager is responsible for the management of local retail networks, and managing the human capital in their region, directly or through Regional and Local Retail Teams ensuring excellence in retail performance.

What you will do:

Set up targets by segments of key customers per store (development of average and total value of purchase, increase of product mix) to Area Sales Managers and monitor performance vs. targets

Ensure that annual and monthly sales targets per store are properly distributed to Area Sales Managers and communicated on time

Approve action plan to improve store top line and gross margin proposed by Area Sales Managers

Propose KPIs to be added to overall Retail’s menu of manageable and simple drivers for store staff line targets

Approve exceptional commercial discounts to customers as per thresholds, in specific cases

Propose topline and margin targets for budget of existing stores

Ensure that store topline developed during budget are accurate, achievable, challenging and meet management’s requests

Contribute to sell thru and gross margin assumptions for purchase budget by providing accurate data per store

Provide accurate assumptions regarding monthly seasonality of turnover per store

Ensure that new store topline targets developed during IRR are accurate, achievable, challenging and meet management’s requests

Monitor results of first 6 months of operations for new stores by building-up monthly target setting and assessment with Area Sales Managers

Propose remedial plan before store closure and phasing out plan during closure

Approve remedial plan for underperforming stores

Monitor that store operations are executed as per the Group’s guidelines

Monitor Shop Expenses to not exceed the budget

Ensure new product launches or new season collections are properly explained to Area Sales Managers

Organize Pre-Buying and Post-Buying sessions with buying team (e.g. calendar, mobilization of local teams) and participate to sessions in the countries

Monitor that stock discrepancies and other variances in stores are kept at a minimum

Validate commission schemes for Store Managers

Act as a coordinator between store network and back-office for smooth execution of activities

Ensure smooth coordination with Buying Team (e.g. Pre-Buying, Buying, Post-Buying, Product launches)

Provide data and comments to Regional Marketing Team on marketing plan during preparation (e.g. promotions, in-store activities)

Assign individual objectives for employee performance management purposes, manage performance, empower team, and provide formal and informal feedback in order to support professional development and maximize performance

Ensure identification and proper development and recognition of Talents within team

What you need to succeed in this role:

We see success in the role as having a strong knowledge of the luxury consumer, the competitive landscape of the luxury industry, and an in-depth understanding of the evolving media and digital landscape in order to drive the brand vision regionally and globally, constantly elevating our ability to acquire new customers, retaining existing customers and continuing to drive sales in the luxury/lifestyle category through consumable content. More specifically, we would like to hear from you if you can demonstrate the below competencies ….


Being Inclusive

Collaborating & Influencing with Respect & Trust

Communicating effectively

Demonstrating Customer Centricity

Demonstrating Personal Resilience & Adapting to Change

Demonstrating Strategic Vision

Developing & Engaging Employees

Driving Innovation

Driving Results


Understanding & Developing Self

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

Expected salary:

Location: Dubai

Job date: Thu, 14 Jan 2021 05:37:24 GMT

Apply for the job now!

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