Job title: Site Supervisor / Workshop Supervisor | Al-Futtaim Auto Center – Multi Brands Services | Dubai

Company: Al-Futtaim

Job description: Job Requisition ID: 51450

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Site Supervisor / Workshop Supervisor | Al-Futtaim Auto Center – Multi Brands Services| Dubai

About the Job:

We are looking to recruit an experienced Site Supervisor / Workshop Supervisor to join our growing team of Al-Futtaim Automotive – Multi Brands Services in Dubai. The main purpose of the role is to provide an excellent aftersales service to the customer whilst ensuring the achievement and exceeding monthly/ annual sales and profitability target.

As a Site Supervisor you will manage the workshop store operations and exercise control of the staff. You will be responsible of receipts, issues, storage and availability of stock and materials, consumables and tools. You will also be in charge of workshop administration and ensure that the assigned service jobs are executed in line with established work procedures, time standards and housekeeping standards.

Specifically, your key responsibilities are as follows:

  • Recognize fault (or additional fault) and apply necessary action.
  • Assist/guide fellow technicians in case of difficult problems. Qualified as In Centre Trainer (ICT). Should be able to conduct assessment to co-technicians and recommend needed training.
  • Ensure satisfactory financial performance, gross margins and turnover to achieve company’s objectives/budgets.
  • Ensure effective communication for smooth and efficient workshop operations.
  • Ensure and sustain customer satisfaction to retain current customers and expand new customer base.
  • Carry out service marketing to enlarge business volume for achieving continuous growth.
  • Develop the team to a level proficiency to enable then to deliver outstanding quality of service.
  • Adherence to Departmental SOPs

About You:

The ideal candidate for this role should have the following qualifications, knowledge, experience, skills & competencies:

Minimum Qualifications and Knowledge: Technical School Graduate or a Degree or Diploma holder

Minimum Experience: 5 years’ experience as a Senior Technician or Service Supervisor or Team Leader in an automotive workshop. Experience in multi brands services is a definite advantage!

Job-Specific Skills: Can perform minor and major tyre & mechanical services, batteries rectification and repairs. Excellent in communication, analytical and supervisory skills.

Behavioral Competencies: Communication, Customer Oriented, People Skills, Problem Solving, Decision Making



We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Expected salary:

Location: Dubai

Job date: Thu, 11 Feb 2021 23:10:45 GMT

Apply for the job now!

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